Refund policy

At Charm Jewelry, all sales are considered final.
Refunds are issued only in cases where an item arrives damaged or defective.

We do not offer refunds or exchanges for reasons including, but not limited to:

Due to hygiene and quality standards, all jewelry items are final sale once delivered.

Damaged or Defective Items

If your item arrives damaged or defective, you must submit a refund request within 48 hours of delivery.

All refund requests must be submitted through our return portal, which is available on the Order Status page after delivery confirmation.

To complete your request, please provide:

Refund requests submitted outside the return portal or after 48 hours of delivery will not be accepted.

Once the issue is reviewed and verified, an approved refund will be issued to the original payment method.

Returned items are not required in most cases, unless specifically requested by our team.

Items that show any signs of wear, use, or alteration are not eligible for a refund.

By placing an order with Charm Jewelry, you acknowledge and agree to this Refund Policy and the use of our return portal for refund requests.

For any questions regarding refunds, contact us at:
📧 support@charmjewelry.us